FAQ

How much is shipping?

We ship to all US states EXCEPT to Alaska, Hawaii and Puerto Rico.

The shipping charge for orders from $0   to $39.99 is $4.

The shipping charge for orders from $40 to $59.99 is $7.

The shipping charge for orders from $60 to $79.99 is $9.

Shipping is FREE for all orders over $80.

Shipping will be carried out in 10 working days .

Click here for the detailed list of all the countries with relative shipping costs.

If, for any reason, you are not satisfied with the purchased articles, you can easily return them within 14 days of receiving the pack and change them with another product or receive a refund of the paid amount.

Is there a limited number of product that I can purchase?

Yes. You are not allowed to buy more than 10 products. In case you put more than 10 products into your shopping cart, you will see an error alert.

How can I pay for my order?

It is possible to pay with Credit Card.

Do I have to pay Sales Tax?

The payment of the import taxes is the sole responsibility of the Customer.

A Sales Tax is added to your order if you live in Florida, District of Columbia and Massachussets. For delivery to other states Sales Tax isn't charged.

When will my order be dispatched?

Shipping takes between 10 working days , from the time the order is received. At the time of shipping, the customer receives an email directly from our UPS courier, with the tracking code.

During Christmas time and in case of special promos, deliveries may be delayed. We apologize for any inconvenience.

Where will by order be shipped from?

All orders are shipped from our warehouse in Miami - Florida.

How can I find the store nearest me?

The list of O bag Stores in the United States can be found here

To quickly locate the nearest single-brand store or retailer that sell O bag products in our worldwide stores you can go to our Store Locator page

The product I want is not available on the site, what can I do?

The site obag.us.com is continuously updated. If something is not momentarily available online, it might be on its way!

The product I bought ONLINE is damaged, who can I get in touch with?

For information on products that have been purchased from our site obag.us.com and have defects, you can write to customerservice@obag.eu attaching a few pictures of the product, showing the ruined part, to the email. Our staff will provide due assistance.

The product I bought from an O bag store is damaged, who can I get in touch with?

Within one year of your purchase, you can contact the store where the product was purchased or any O bag store in the area, providing your receipt or other proof of purchase with the date and place of purchase. No one at our stores is authorised to replace goods without proof of purchase. Our staff will provide due assistance.

The product I bought from an authorised O bag retail store (Single-brand) is damaged, who can I get in touch with?

Within one year of your purchase, you can ONLY contact the retailer where the product was purchased, providing your receipt or other proof of purchase with the date and place of purchase.

None of our retailers are authorised to change goods without proof of purchase.

I've changed my mind: how can I change a product purchased at an O bag store?

It must be changed at the store where the product was purchased or at any O bag store nation wide only by providing the receipt and within 14 days from the date of purchase.

IMPORTANT NOTE: note that product replacements and/or changes can only be made between SINGLE-BRAND POINTS OF SALE. It is not possible to replace and/or change products between SINGLE-BRAND and MULTI-BRAND POINTS OF SALE and between SINGLE-BRAND POINTS OF SALE and OUTLETS.

I've changed my mind: how can I change a product that I purchased Online?

In accordance with the Consumer Code, the consumer has a period of 14 days to withdraw from the contract (through any declaration) from the date of product receipt, and a further 14 days to request exchange of goods purchased with one or more different items.

In the event of exchange the customer must bear the costs for the return of the goods that they want to change and the costs associated with shipment of new goods that they want to receive.

The request to change your product can be made by sending an email to returns@obag.us.com to receive a Return Authorisation Number (R.A.N.). This e-mail must include the number of the order, the item code and explicitly specify whether you are requesting an exchange of item/s.

The return item can be sent by courier or ordinary postal service, including the R.A.N. on the consignment note and attaching proof of the online purchase.

The goods must be sent to:

O bag c/o Centro Logistico
via Corso Stati Uniti 18 - 35127 Padova - Italia
​​

I want to return the product I bought Online and get a refund, how do I do this?

According to the Consumer Code, the consumer has 14 days to withdraw from the contract (through a simple declaration) from the date of receiving the product, and 14 more to return the goods and get a refund. In case of return the customer must bear the replacement costs.

In the event of exchange the customer must bear the costs for the return of the goods that they want to change and the costs associated with shipment of new goods that they want to receive.

The customer must send an email to returns@obag.us.com to receive a Return Authorisation Number (R.A.N.).

The e-mail must include the number of the order, the item code and specify whether you are requesting a refund.

The return can be sent by courier or ordinary postal service, including the R.A.N. on the consignment note and attaching proof of the online purchase.

The refund is paid for payments made with the Credit card payment gateway made by re-crediting the credit card.

The goods must be sent to:

O bag c/o Centro Logistico
via Corso Stati Uniti 18 - 35127 Padova - Italia
​​

Obag.us reserves the right not to reimburse damaged or clearly used goods.

How can I clean my O bag?

You can use O Clean,an innovative product for cleaning XL EXTRALIGHT® Material bag bodies.

The special sponge helps remove dirt and dust stains, as well as difficult ones such as ink, very easily; simply soak a corner of it and rub the affected area, without the use of any additional products. You can buy it from online O bag stores on obag.us.com

Is my O clock water-resistant?

O bag watches are 3 ATM water resistant, therefore they can resist splashes, body sweat and environmental humidity.
O bag watches are NOT waterproof and they cannot be immersed in water.