Frequently Asked Questions
Hello O bag lover,
how can we help?
In this section you’ll find the answers to your questions.
Find the topic that interests you below and click on the link to get all the information you need.
If you don’t find the answer to your question in this section, you can always contact our customer services.
This contains all the delivery addresses you’ve decided to store, and your billing address.
You can change these at any time by clicking “Change”.
You can change the details on your account at any time by clicking on “Change”.
To create an Account, click on “Account/Register”.
Click on “Create an Account”, enter your details and choose a password.
You can check the balance on your O bag digital Gift Card.
If you’re registered, you can check the status of your orders at any time from your Account. If you’re not registered, you can check the status of your orders in this section, by entering the details requested.
Order status are as follows:
Order being processed: your order is still being prepared at the warehouse.
Order shipped: your order has been handed to the carrier and is in transit.
Order cancelled: your order has been cancelled.
If you’re registered, you can check the status of your returns at any time from your Account. If you’re not registered, you can check the status of your returns in this section, by entering the details requested.
Returns status are as follows:
Pending: your return request has been recorded, but not yet approved by Customer Care.
Authorised: your return request has been approved by Customer Care. You can send the items back to us.
Return received: your returned items have arrived at our warehouse and your refund has been authorised.
In your Account you can view the items you’ve put on your Wish list.
You can remove, change or purchase them at any time.
Can I do this? If so, how?
You can cancel an order before it has been shipped by contacting our Customer Care team.
Once the order has been cancelled you’ll receive a refund.
Choose the items you want to buy and add them to your shopping cart. You can do this directly from the category page or from the product page.
For products with sizes (O clock straps, O bracelets, O shoes, O slippers), you’ll need to select the size on the product page.
Go to your shopping cart and check you’ve correctly ordered the items you want.
If you make a mistake you can delete items in your cart, change the quantity or add other items.
If you have a discount voucher you can enter it in the “Apply discount code” box.
Go to the checkout; if you’re registered you can log in directly from here by clicking “Access”, entering your email address and password. If you’re a guest, complete all the fields with the details requested.
Make sure you write your delivery address correctly so that the carrier can find you easily.
Click on “Continue” to choose the payment method you prefer, then click “Place order”.
If your order is successful, you’ll receive a confirmation email at the address you used when paying. If you don’t see it, try checking your Spam folder. If you’re registered with us, you can check the status of your order directly from your account.
Once the order is completed you can’t add any other items.
If you like, you can place a new order.
You can change the delivery address only if your order has not yet been handed to the carrier, by contacting our Customer Care team
If you place an order using a discount voucher and then for whatever reason decide to cancel it. you can contact Customer Care to reactivate your voucher so you can use it for your next order.
To add a discount code to your order, just copy and paste it into the Apply discount code box and click Apply. If the code is not applied, check the regulations on the voucher or the promotion.
On the O bag website you can make purchases as a registered user or as a guest.
If you already have an O bag account, just access it by entering the email address and password you used when you signed up.
Forgotten your password? Click on Forgotten your password? and we’ll send you an email so you can reset it.
If you’re a new customer and you’d like to register, click on Crete an Account, enter your details and create a password to access your account.
If you choose to pay by bank transfer, once your order is complete you’ll receive an email containing all the information you need to make the transaction. We advise you to correctly enter the payment reference we’ll send you with the order confirmation, otherwise the transfer will not be recognised and your payment will be unsuccessful.
Only customers in Italy can pay cash on delivery.
This service entails an additional cost of €5.
The O bag website accepts all Mastercard, Visa, Postepay, Discover and Diners Club cards and all major credit and prepaid cards.
Your card will be debited at the moment your order is confirmed.
If you’ve been given an O bag digital Gift Card, you can use it at the payment stage by entering the Gift Card code in the Apply Gift Card box at the Checkout.
Payments can be made by credit card (Visa, Mastercard etc), Postepay, PayPal, Apple Pay, Google Pay, Klarna or by bank transfer; or using an O bag digital Gift Card.
If you choose to pay with PayPal, you’ll be taken to the PayPal website.
If you already have a PayPal account, sign in with your email address and password to confirm the payment.
If you don’t have a PayPal account, you can proceed as a guest or create one.
Your payment will be registered within minutes and your order will be processed immediately.
You can always pay with PayPal, but if you don’t have a PayPal account you can use a credit card
Your card details are processed using the SSL security system.
When you make a payment by credit card or bank transfer, your bank may ask you to authenticate it with the 3D Secure system.
3D Secure authentication reduces the number of fraudulent transactions online, including identity theft and unauthorised use of payment cards. It protects cardholders’ data and blocks fraud attempts.
There are several methods of authenticating online payments; it depends which your bank has decided to use. You may be asked to confirm your identity by SMS, email or Touch ID on your smartphone.
We recommend contacting your bank to make sure it has your correct contact details for transactions that require 3D Secure authentication via SMS or email.
We advise you to create your Account, where you can save your credit card at the checkout to make subsequent purchases on our online store quicker and easier.
NB: credit card details are never saved and/or memorised by O bag or Filoblu.
If you have any questions, please contact our Customer Care team.
Satispay - è una delle app più diffuse in Italia che consente di pagare i propri acquisti online tramite il collegamento con il proprio conto bancario.
Dopo aver inserito i prodotti nel carrello sul sito di O bag procedi al pagamento selezionando al checkout l'opzione - Satispay.
Per completare l'acquisto è sufficiente digitare il proprio numero di cellulare associato all'account di pagamento (se stai acquistando dal tuo smartphone) oppure scannerizzare il QR code attraverso l'app del proprio cellulare (se stai acquistando da PC).
NO!
Each model of bag has its own special accessories.
Some of them may fit different bags, but this is not the case for all O bag, O clock and O sun products.
e.g: O bag inners are too large for the O bag mini, so they’re not compatible.
The T chain handles, on the other hand, can be used on a number of models: O bag, O bag mini, O bag Urban.
The categories are structured so that you can see the accessories that are compatible with a specific model. For example, in the O bag category, you’ll find O bag bodies, handles to add to O bags, inners and trims compatible with O bag.
You can always use our O bag ID tool to create your own O bag: that way you can be sure you’ve chosen accessories that are compatible with your chosen model.
Find out how to assemble your purchases with the instructions on the this Link
Or you can watch our videos on the O bag YouTube channel. Click here.
You’ll learn how to put your bag / watch / sunglasses together simply and intuitively.
The first battery replacement is performed free of charge in all our official shops.
In all other cases the cost for battery replacement is €4.
Should you wish to carry out the replacement yourself, the battery model reference is as follows: SR626SW.
All you have to do is open the case on the back of the mechanism, lifting it up by means of the notch rovided.
The batteries can be found online or in DIY shops at very low prices.
Alternatively, to avoid damaging the mechanism, it is advisable to contact a goldsmith or other professional who offers this type of service.
Our website is divided into categories:
- Bags
- Soft collection
- Backpacks
- Watches
- Sunglasses
- Accessories
- Footwear
- O bag ID
- Gift Cards
In each section you’ll find all the items in that particular category. e.g: Watches: O clock, O clock great, O clock shift, O clock great shift, O click shift.
If you know the item code, you can find the product by entering it in the search bar.
Al momento dell'acquisto è necessario togliere il sigillo posto sulla corona dell'orologio, così da attivare la batteria, se ancora presente.
Qui potete vedere come montare gli orologi O bag.
Le borse originali O bag vengono vendute solo presso gli store ufficiali e i rivenditori autorizzati, nonché su Obag.it
Il logo O bag è inciso su tutte le scocche e non è stampato.
Anche gli accessori come manici, tracolle e pattine hanno il logo impresso sul retro.
I bordi e le sacche interne hanno un'etichetta interna logata.
Quando selezioni un articolo, puoi vedere le misure tra le Informazioni di prodotto.
To find out when the item you’re looking for will become available, just leave your email address in the special box on the product page.
You’ll receive an email as soon as the item is available.
You’ll find all the details of the measurements, materials and composition of O bag products in the Product information section of the product page, just below the photo.
If any part of your O bag or O clock is broken or missing (covers, screws, magnets and crowns for O clock, etc..) you can visit an O bag store: check out our Store Locator to find the store where you can get help. If you don’t have an O bag store nearby or you can’t find the part in the store, you can request it by email at [email protected]
For cleaning the body of your O bag we recommend the O clean sponge, which is specially designed to clean your bag.
In the event of stains, we suggest removing the mark gently using a damp, non-abrasive cloth and a neutral detergent.
To keep your O bag at its best when not in use, we advise filling it to prevent the material losing its shape.
Keep your bag away from heat sources and high temperatures, and don’t store it in damp places. Avoid contact with solvents, detergents and perfumes.
You can use O bag ID to create your own O bag product.
Click here and choose the product you want to personalise; once you’ve found the model, you can choose the body, handle, inner, shoulder strap or flap etc.
If you want to change the product you’re creating, just click “reset” to delete the configuration you’re working on.
When you’ve chosen your bag, click Add to cart to finalise your purchase.
O clocks can withstand a maximum pressure of 3 atm, but they’re not waterproof. They’re resistant to splashes of water, sweat and air humidity.
You have 30 days to return your order from the date you received the parcel.
Items ordered cannot be changed, but they can be returned.
You’ll receive the refund within 14 days of the shipping date of your return and, if you wish, you can order the goods again.
If you’ve received a product that’s defective or incorrect, please contact Customer Care to report the issue.
You’ll be asked to send photos of the defective or incorrect item.
Once the defect or error has been checked, the Customer Care team will give you instructions on how to proceed.
Shipping costs for returning the goods are payable by O bag.
You’ll be refunded within 14 days once we receive the returned goods.
If you like, you can obviously order the item again.
If you want to return goods and you’re not registered on the website, complete the form you’ll find at this Link
You’ll be asked for the order ID, billing surname and email address, then you’ll need to select the products you wish to return and give the reason. You’ll receive a confirmation email entitled Return request. Within two (2) working days you’ll receive a second email authorising the return, with all the instructions you need for returning the package.
If you’ve returned goods, the refund will be issued within fourteen (14) working days from the moment the return is notified by our Customer Care team with a confirmation email.
If you paid the shipping costs at the time of ordering, these will be refunded. Shipping costs for returns are payable by the customer.
If you paid cash on delivery
The refund will be paid into a bank account indicated by you when you’re contacted by Customer Care.
If you paid with a Gift Card
The refund will be paid into a bank account indicated by you when you’re contacted by Customer Care.
If you paid by credit card
The refund will be paid to the same card used at the time of ordering.
If you paid with PayPal
The refund will be paid to the same PayPal account used at the time of ordering.
If you paid by bank transfer
The refund will be paid into the same bank account.
If you want to return goods and you’re registered on our website, open your Account, go to the My Orders section and click on Returns to begin the returns process. You’ll be asked to select the products you wish to return and give the reason. You’ll receive a confirmation email entitled Return request. Within two (2) working days you’ll receive a second email authorising the return, with all the instructions you need for returning the package.
The carriers we use are:
SDA for Italy
DHL for Europe
FedEx for extra-EU orders
The shipping address can be changed as long as your order has not yet been given to the carrier. To change it, please contact Customer Care
If you haven’t received an email confirming your order, try checking your Spam folder.
If it’s not there, contact Customer Care and report the lack of confirmation; the team will check whether your order was successfully received.
Have you received an item you didn’t order?
Contact Customer Care to let them know.
Shipping costs for returning the goods are payable by O bag.
You’ll be refunded once we receive the returned goods.
If you like, you can obviously order the item again.
If you’ve received your order but the package is damaged, we advise accepting the delivery with reservations, and informing the carrier of this at the time of delivery.
You can use a new box to return the goods.
For all other countries, shipping costs may vary.
To find out what the total will be, enter the shipping address at the checkout, and the shipping costs will be calculated according to the information given.
Shipping is free in:
Europe for orders of €100 or more
UK for orders of £100 or more
Russia, South America and the rest of the world for orders of $150 or more
South Korea and China for orders of $200 or more
USA for orders of $100 or more
If you’re registered, you can check the status of your order and the tracking number in the My Orders section of your Account.
If you’re not registered, you can check the status of your order in this section by entering the data requested.
You can ask Customer Care for information by email or chat.
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